138a Knowledge Management and Organizational Learning? Show Me the Money!

Vince Grassi, Air Products and Chemicals, Inc., 7201 Hamilton Blvd, Allentown, PA 18078

Knoweldge Management and Organizational Learning are well established practices to improve business profitibility. This presenation will discuss the methods to quanity the impact these practices have on the business through measurement. Once the impact is measured it can be used for corrective action to further accelerate business beneifts through new applications and improvement techniques.